Refund Policy

At TvGoud IPTV, we are committed to providing a high-quality streaming experience. If you are not fully satisfied with our service, we are here to help.

1. 7-Day Money-Back Guarantee

We offer a full 7-day satisfaction guarantee on all of our subscription plans. If you experience technical issues that we cannot resolve within 7 days of purchase, you are eligible for a full refund.

2. Refund Eligibility

To request a refund, please contact our support team. Refunds are granted under the following conditions:

• Your request is made within 7 days of your initial subscription purchase.
• You have verified technical issues (e.g. constant buffering, connection errors) that our support team was unable to resolve.
• You have not violated our Terms of Service.

3. How to Request a Refund

Simply open a chat with our customer support team on WhatsApp or send an email through our contact page. Provide your order details and a brief description of the technical issues you are experiencing. Once approved, refunds are processed back to your original payment method within 5 to 7 business days.